Return Policy

At homegamepoker.com, a purchase is never final. You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items.

There are a few exceptions to the return policy:

1. No customized poker chips can be returned.
2. If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged.
3. If any other poker chips are returned, there will be a 15% restocking fee.
4. All items returned will be subject to a 15% restocking fee.

To initiate a return please contact us via our contact form, phone or post. HomeGame Poker Company representatives are available from 9:00 am to 5:00 pm CST, Monday through Friday:

[] phone
1.512.266.0010 fax

HomeGame Poker Company
6001 Hudson Bend Road
Austin, Texas 78734

If you want a replacement for a damaged item or wrong item shipped, please let us know. We will send a replacement.

If you want a refund and do not want a replacement, please inform us if this also.

Your full purchase price will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above. (less Shipping and Handling). Your credit will be issued in the same manner payment was made to HomeGame Poker Company. PLEASE ALLOW 2 WEEKS for credits to be issued.

When returning the product, please use a trackable package delivery. i.e. UPS GROUND or USPS PRIORITY with delivery confirmation. Your refund for return shipping (if applicable) will not exceed the UPS published rate for weight shipped.

We want your shopping experience to be a pleasant one and if there is an occasion you need to return an item we have a no questions asked policy.