-
How fast will my package be shipped?
We ship 99% of all orders within 24 business hours. (EXCEPTION: LAST TWO WEEKS OF DECEMBER, will be running within 48 hours) If your order is held, it is due to a problem with the payment, the shipping address or for some other unforseen reason.
Premium service such as OVERNIGHT, 2nd DAY AIR, 3 DAY SELECT will have priority handling in our warehouse. Orders must be placed by 2pm eastern standard time (east coast) for the same day shipping of the Next day, Second Day, or Three day Select packages
PLEASE NOTE WE ARE CLOSED ON WEEKENDS. Times above are business days only, Monday thru Friday.
If you order ground shipping, your package will get to you with 2-9 days. This depends on how close you are to us.
PLEASE NOTE: UPS DOES NOT WORK ON SATURDAY OR SUNDAY.
-
What are my Shipping options and how is it calculated?
Shipping and Handling are calculated by weight of the product you are purchasing. Upon checkout, and throughout the ordering process, the shipping rates will/can be quoted to you. Before checking out, there is a button at the bottom of the page for shipping rates. Upon checkout, your shipping rate will be quoted automatically. You will be able to select your level of shipping service based on your requirements at that time.
HomeGame Poker Company ships via USPS and UPS. Service levels available are GROUND, 3 Day Select, 2ND DAY AIR, and ONE DAY RED SERVICE. First Class Mail and Priority Mail are available for very light merchandise. homegamepoker.com reserves the right to substitute an equivelent carrier at the same service level.
International customers are limited to use INTERNATIONAL UPS WORLDWIDE EXPRESS or CANADA STANDARD.
-
What are my payment options?
We accept credit cards, paypal (more info below), money orders and personal checks. Credit cards accepted are: Visa, MasterCard, and American Express. WE ASK THAT YOU PROVIDE THE CORRECT BILLING ADDRESS TO YOUR CREDIT CARD OR YOUR ORDER MAY BE DELAYED DUE TO SECURITY ISSUES.
homegamepoker.com does accept Money orders and check via regular mail. Please follow the instructions upon checkout. Personal checks will be held 21 days prior we ship.
PayPal provides a centralized method to pay by credit card or any bank account, through a secure and independent party. PayPal simply pays homegamepoker.com for your purchase. You control how much money is in your PayPal account.
To pay for your homegamepoker.com order with PayPal, you must first establish a PayPal account. Once established, you can deposit funds into this account from your credit card or from your checking account. Once the funds are in your account, you can place your order on our website.
To establish a PayPal account, visit paypal.com, and click on the link which says "Sign up for your FREE PayPal Account". If you need additional assistance, you can contact PayPal's Customer Service by phone at 1-888-221-1161.
-
Can I have my Package Delivered Tomorrow?
Our orders are processed in the order they are received.
Orders are usually processed within 2 business days.
If you need to have your order processed immediately, we offer RUSH processing. All you need to do is select a premium shipping service upon checkout. This would be Overnight, 2nd Day Air or 3 Day Select by UPS. Your order will automatically go the front of the orders for expedited processing.
There is no ADDITIONAL fee for this service, only the charge UPS has applied.
For shipments required the next day, be sure to call a Customer Service Representative to ensure your order goes out the same day []. All Overnight shipment requests placed before 2:00 p.m. eastern standard time will be shipped the same day. You will receive your package the next day (not including weekends). UPS DOES NOT WORK ON SATURDAY OR SUNDAY.
*Same day processing means that your package will ship on the same day you place the order. It will still take 1-5 days for your order to arrive, depending on shipping method selected (Next Day Air, 2nd Day Air, Ground, etc...).
-
Does homegamepoker.com charge sales tax?
State laws require that internet retailers collect sales tax in states where they are resident. homegamepoker.com is currently resident in the states of Ohio. Subsequently we are required to charge applicable taxes in Ohio.
-
Quality Standards
The poker craze has hit the nation and as a result many gaming retailers have entered home gaming market without knowledge of what they are selling.
homegamepoker.com has been in gaming industry over 14 years and the vast knowledge far surpasses the competition.
Our engineering and product development staff review the pre-production of every product and advises our manufacturers prior to full production of any quality improvements required.
We are proven in the market to provide the highest quality home gaming products at the lowest prices.
If you find lower prices somewhere else, you need to ask yourself:
- What is the quality level of product am I getting?
- What is the experience of the staff and company?
- Are the manufacturing facilities following ISO 9000 procedures?
- Are customer service reps available to answer questions?
- Does the Company offer the use of a TOLL FREE Line?
In each of these areas you will find homegamepoker.com excels. Our customer service reps are here to answer any question and can clearly communicate. Our quality is unsurpassed and is not compromised for any reason.
If the price seems too low, it is probably not the same quality product.
We are here to stay and provide the best products at the lowest pricing possible.
-
Do you accept INTERNATIONAL ORDERS?
HomeGame Poker Company wants the international community to enjoy the pricing we have to offer.
To keep costs low, HomeGame Poker Company will only accept payment from international customers in the form of a certified Money Order. Certified money orders can be obtained from your local postal center, American Express Service Centers, Western Union Service Centers to name a few.
International customers will be prompted to complete the sale by holding the order for money order payment. To complete this sale, you will be instructed to print the order and mail it to:
HomeGame Poker Company
6001 Hudson Bend Road
Austin, TX 78734
and include a copy of the invoice. This will hold your order in our system until the payment arrives at our accounts receiveable department. When accounts receiveable processes the payment, your order will then become an active order and be entered into the shipment process.
Money orders must be in US Dollars.
At this time, countries we serve are CANADA, ENGLAND (GREAT BRITAIN), AUSTRALIA and GERMANY only. Others may be added in the future.
-
Can I add my initials to Poker Chips?
Yes, you can customize your initials on Poker Chips. These chips can be hot stamped with up to three characters. They will be stamped on both sides. For special requests, such as dollar denominations of other requests, please call customer service.
If you would like to change how the initials are imprinted on the chips you have purchase, place your order, and call or e-mail our office with the changes - please see our customer service page for more details.
PLEASE NOTE: THIS PRODUCT CANNOT BE RETURNED FOR A REFUND ONCE IT IS HOT STAMPED.
-
Are credit card transactions on homegamepoker.com safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. homegamepoker.com's servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that only homegamepoker.com can read a customer's personal information.
-
How do I Return a Product?
First you will need to login to your online account - click My Account at the top of any page, and enter your email address and password. If you have forgotten your password, you can have it emailed to you.
After logging in, look down your list of options for Product Returns, click on this link, and follow the instructions to generate a printable form to include with your return shipment.
-
Do you ever restock items that are sold out?
Yes, we do everything possible to continue to restock our items, however, because some of our products are close-outs, we recommend that you take immediate advantage of our great deals and place your order without delay.
-
What is your warranty policy?
homegamepoker.com provides a 30-day money-back guarantee on all products. In adddition, many products in our store carry a manufacturer's warranty. Manufacturers' warranties vary and can be viewed in the product description on the individual product pages.
-
Why would an item be out of stock when it still appears on your site?
Because of the great deals we offer, many of our products sell out very quickly. In addition, because many of our products are 'close-outs,' when they are gone they are gone.
We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand-particularly since thousands of people visit our online store everyday.
To avoid missing out on our featured items, we encourage you to act quickly.
Unlike most other Internet retailers, homegamepoker.com carries a full inventory for every product we sell. This means that when we say an item is in stock, we mean it. In rare cases however, we may take your order and then discover that the product is not available for shipping (i.e., it is damaged or defective). In this case, we will notify you via e-mail that it is on backorder and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order or replace it with a similar item.
-
Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company.
If the billing address on your homegamepoker.com account differs from the billing address on your bank's records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.
Additionally, we do not have the capability to validate funds on cards issued by foreign banks.
-
Where can I find the customer sign-up page?
Our customer sign-up screen is actually integrated into our shopping cart. We did not feel people needed to register if they were not buying products on our site. The only thing registration will do is add you to our e-mail list (if you choose), and there is a way to register on the site if you would like to be included on our list:
- Add a product to your cart
- Click Check Out
- Choose US or International (type of customer)
- Enter the required Customer Information
- Submit the form.
- When you see the Ship-To Information screen, you have been registered.
* Removal from our e-mail list is one-click easy, and we do not share our e-mail list in ANY way.
-
How long do we hold checks?
We hold checks for 21 days. This is a mandatory holding period.
-
Can I cancel my order?
If you would like to cancel your order; you need to please
call us as soon as possible. Our office hours are 9:00 - 5:00
CST Monday through Friday. You need to speak to a representative
please. [].
-
Hot Stamped Poker Chips GUARANTEED BY CHRISTMAS
Effective Thursday December 11th: In order to receive your Hot Stamp Poker Chip order by December 24th, you must purchase the Hot Stamp Christmas Express option AND you must purchase UPS 2nd Day Air as your shipping option.
All Orders Must Be Placed By Sunday December 21st.
* These delivery dates are guaranteed for all phone orders and orders processed through our online checkout system. Orders processed through the eBay checkout system may be delayed.
-
New Product Engineering
Our engineers are working to provide you with the latest products available in the industry. They work with our factories to improve on existing products and bring new innovations to the market. You will find homegamepoker.com is a leader in new products in each of our niches.
Many try to copy our brand, but there is one thing for sure, if you were referred to homegamepoker.com you can be assured you will not go wrong.
New products are developed often, so sign up for our mailing list so you can be one of the first to receive the new items.
-
GUARANTEED DELIVERY BY CHRISTMAS
If your order is placed by:
Thursday, December 18th THRU Monday, December 22, 2003 by 11:00am EST then UPS 2nd DAY AIR is Guaranteed by December 24th.
Tuesday, December 23, 2003 by 11:00am EST then UPS NEXT DAY AIR is Guaranteed by December 24th.
* These delivery dates are guaranteed for all phone orders and orders processed through our online checkout system. Orders processed through the eBay checkout system may be delayed.
-
Can I add something to my order?
If you placed your order and would like to add an item to it, please call. Usually, when an order is placed, it goes into the warehouse with 3000 other orders. Please make sure your order is correct when you place it. If you wait more than 3-4 hours, we may not be able to add additional items to your order. Feel free to call and we will help you as best as we can. []
-
Can I change my order?
If you do have to change your order, you need to call us ASAP.
If you do email us, your order my not be changed before it
is shipped. []
-
Do I have to send it to the billing address that is registered to my Credit Card?
If you are not a previous customer, we do prefer that you send it to the billing address that is registered to the credit card. This is our only security for the transaction. And it secures that the card holder is the person placing the order
-
What happens if I do not get an answer to my email
If you do not receive an answer to your email, please give us a call. []. Some services, such as aol, juno, and netzero, delete our emails as spam and we are unable to answer you. Thanks
